I have hands-on experience in IT support, troubleshooting hardware and software issues across Windows, macOS, and mobile devices. I am skilled in diagnosing system problems, assisting users, and maintaining reliable system performance. In addition, I have experience with networking fundamentals, device management, and basic cybersecurity practices. My background in development also helps me approach technical problems with strong analytical and problem-solving skills.
My skillsets include: IT Support (Windows, macOS, iOS/iPadOS, hardware diagnostics, troubleshooting), Networking Fundamentals (IP addressing, routers, basic configuration), System Administration (user management, system maintenance), Cybersecurity Basics (threat awareness, safe practices), and Technical Tools (Git/GitHub, basic scripting). I also have experience in programming (Python, Java, C#) which strengthens my problem-solving abilities.
My Github
In my free time, I like repairing old technology and troubleshooting devices. Outside of tech, I like to go outside hiking, going to the gym, and spending time with my friends and family.
Real-world IT support and technical experience gained through professional and personal troubleshooting, hardware repair, and system support.
Performed hands-on troubleshooting of desktop and laptop hardware, including internal component diagnostics, part replacement, and system performance evaluation. Experience includes identifying hardware failures and restoring system functionality through structured repair processes.
Resolved a wide range of operating system issues across Windows and macOS environments, including boot failures, system corruption, performance degradation, and software conflicts. Applied systematic troubleshooting methods to restore full system functionality.
Assisted in recovering and transferring user data from damaged or non-functional systems while maintaining data integrity and security. Experience includes handling sensitive files and ensuring safe migration between devices and storage systems.
Provided technical assistance by diagnosing issues, identifying root causes, and implementing effective solutions in a fast-paced support environment. Strong focus on clear communication, customer support, and efficient resolution of technical problems.